In 2010, Ethiopian Airlines (Ethiopian) outlined Vision 2025, a fifteen year strategic plan that would support the organization’s evolution in to Africa’s most competitive and leading aviation group. Only two years on, with the complete modernization of their maintenance organization, an ambitious fleet renewal strategy, and the recent receipt of the organization’s – and Africa’s – first Boeing 787, we can see that Ethiopian is modest in their ambitions. What they have become, in a very short time, is one of the most competitive and leading aviation groups in the world.
What has made Ethiopian successful is not only the internal and external articulation of their vision and strategy, but the ownership and accountability that they have demonstrated in implementing Vision 2025 throughout every facet of their organization. Ethiopian recognized that success would mean change but were prepared for the challenge; the result has been continued profitability and global industry recognition.
Key to the ongoing evolution at Ethiopian has been the modernization of their maintenance organization.
Where They Were
Early on, as part of their strategy, Ethiopian recognized fleet renewal as being integral to ongoing customer satisfaction and capitalizing on operational efficiencies.
When Ethiopian first selected Mxi Technologies’ Maintenix software in 2010, the organization had identified their aging Maxi-Merlin installation as a barrier to their short- and long-term success. The dated legacy solution would be inefficient in supporting their short-term plans for the receipt of the Boeing 777-NG and the Bombardier Q-400, and would be absolutely incapable of supporting the receipt and ongoing operation of their future Boeing 787 and Airbus A350 fleets.
Ethiopian’s goal to evaluate business processes and implement best practices across the maintenance function also demanded a more modern MRO solution that reinforced and supported IT-driven business transformation.
"Ethiopian required a maintenance management solution that could easily scale to meet our evolving requirements... In evaluating vendors, it became apparent that Mxi Technologies’ software was the best solution capable of supporting the increasing sophistication of our fleet and our rigorous demands for compliance control.”
- Mr. Girma Wake, CEO, Ethiopian Airlines
Where They’re Going
Ethiopian first went live with their Maintenix implementation in 2011 for engineering, planning, execution, materials, and technical records for the majority of their fleet, including their Boeing 777-NG and Q-400 fleets. On August 14th, 2012, the scope of their implementation grew to include Ethiopian’s first Boeing 787 – a historic entry-into-service that saw the organization fly passengers from Washington DC to Addis Ababa within 24 hours of receipt.
Using the Maintenix software, Ethiopian is confidently managing the maintenance requirements of their classic, next-generation, and advanced fleets while enjoying the organizational transparency and real-time visibility afforded by a modern and holistic maintenance management solution. Improved decision-making, faster response to maintenance requests, and continued return on experience are just a few of the benefits they have realized, and will continue to realize, through their Maintenix implementation.
“[Our Maintenix] go-live represents a significant milestone for our organization as we look to support our current and future plans for creating a progressive maintenance environment."
“Using Maintenix has enabled us to support [the] historic entry-into-service [of our Boeing 787] with the degree of confidence required in maintaining next-generation aircraft through automatic, real-time validation of airworthiness in accordance with OEM guidelines and our own maintenance plan; on receipt and ongoing.”
- Mr. Mesfin Tasew, Chief Operating Officer, Ethiopian Airlines
As Ethiopian prepares to embark on the next stage of Vision 2025 and for the future receipt of additional Boeing 787 aircraft and the Airbus A350, they are bolstered by the successful achievement of these milestones and the knowledge that they serve as a model for the industry.
First Flight of Ethiopian Boeing 787 Dreamliner Marks Record Entry-into-Service Using Mxi Technologies’ Maintenix Software.
Seven considerations for a successful legacy MRO replacement.
Addressing the requirements of next-generation aircraft maintenance management.